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Eskom Hld SOC Ltd or Eskom (Afrikaans: Elektrisiteitsvoorsieningskommissie) is a South African electricity public utility. Eskom was established in 1923 as the Electricity Supply Commission (ESCOM). Eskom represents South Africa in the Southern African Power Pool. The utility is the largest producer of electricity in Africa, and was among the top utilities in the world in terms of generation capacity and sales. It is the largest of South Africa’s state owned enterprises. Eskom operates a number of notable power stations, including Matimba Power Station and Medupi Power Station in Lephalale, Kusile Power Station in Witbank, Kendal Power Station, and Koeberg Nuclear Power Station in the Western Cape Province, the only nuclear power plant in Africa.

The company is divided into Generation, Transmission and Distribution divisions, and together Eskom generates approximately 95% of electricity used in South Africa, amounting to ~45% used in Africa,[4] and emits 42% of South Africa’s total greenhouse gas emissions. By releasing 1.6 million tons of sulphur dioxide into the air in 2019, Eskom is also the largest emitter of sulphur dioxide in the power industry in the world.[9] In 2019, it was announced that Eskom was to be split up into three distinct nationally owned entities due to huge debts and poor reliability of supply.

At the 2021 United Nations Climate Change Conference, a deal was announced for developed countries to fund South Africa’s transition from coal power to renewable energy. However, employment in the mining sector threatens this transition.


Eskom transforms inputs from the natural environment – coal, nuclear, fuel, diesel, water, and wind – into more than 90% of the energy supplied to a wide range of customers in South Africa and the Southern African Development Community (SADC) region. To balance electricity supply and demand in real time, the System Operator (soon to be the Independent Transmission and System Market Operator, ITSMO, as the Transmission business continues to legally separate) must maintain the frequency of the power system at 50Hz.

Eskom is one of the few remaining vertically integrated utilities connected to the Southern African Power Pool (SAPP) through an interconnected grid, which serves to support grid stability. Eskom relies on SADC members to maintain sufficient and reliable transmission grids in their countries.

The foundation of the business is the generation, transmission, distribution, and sale of electricity, supplemented with the construction of new power stations and network infrastructure. The Gx, Tx, and Dx Divisions rely on support in the form of finance, human resources, procurement, information technology, telecommunications, strategy, risk and sustainability, legal and compliance, and stakeholder relations. In support of the electricity business, Eskom Rotek Industries (a subsidiary) performs turbine and transformer repairs and provides specialised construction and transport services.

As a state-owned entity, Eskom must implement government policy and strategy. The Shareholder’s Strategic Intent Statement (SIS) outlines government’s short-to-medium-term and long-term objectives for Eskom to achieve. Eskom has adopted these SIS objectives to ensure that Eskom remains a critical and strategic contributor to government’s goal of ensuring security of electricity supply to the country, and enabling economic growth and prosperity.

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Eskom Holdings SOC Ltd has the Government of the Republic of South Africa as its sole shareholder, with the shareholder representative being the Minister of Public Enterprises. As a public entity, it is governed by the provisions of the Public Finance Management Act 1 of 1999 (PFMA). The PFMA requires a company to conclude a shareholder compact with the shareholder representative. The shareholder compact has to contain shareholder expectations in the form of predetermined objectives and key performance indicators and ensures alignment between the Board and the shareholder representative. In addition, the PFMA requires that a company submit a strategic corporate plan to the shareholder on an annual basis, setting out its strategic objectives, with plans and targets to achieve those objectives.

Eskom commits itself to upholding its values and ethical standards and demonstrating this commitment to all its stakeholders. Therefore, Eskom’s directors and employees are required to apply the Code in their day-to-day activities, especially if there are no rules governing the decisions.

The Eskom Code of Ethics; ‘The Way’, reflects the organisation’s commitment to the highest ethical standards and principles in all Eskom business. It not only describes the acceptable behaviour and attitudes that are essential in living the Eskom values of Zero Harm, Integrity, Innovation, Sinobuntu, Customer Satisfaction and Excellence (ZIISCE), but it also establishes the foundation for the interaction of Eskom’s Board of Directors and employees with colleagues, customers, suppliers, shareholders, the environment, the public and other stakeholders.

Adhering to this Code is not optional; it is The Way we do business at Eskom, the Eskom Way.

Eskom is also committed to the fight against fraud, corruption, and other forms of economic crime, and irregularities and has established the Fraud Prevention and Whistle Blowing Policies. Eskom adopts a zero-tolerance approach to these activities, irrespective of whether they are committed in or outside the organisation.

This commitment promotes a culture that facilitates the disclosure of information relating to criminal and other irregular conduct in the workplace by employees and others in a responsible manner

To this end, Eskom adopts a holistic approach to prevent, detect, investigate, and take any appropriate action internally and prosecuting externally, through the justice system, towards acts of fraud, corruption, and other forms of economic crime or irregularities.

A system to receive information and act on fraudulent, corrupt and irregular activities from anyone has been established and is being maintained. All information received is treated with strict confidence.

For any advice on ethical issues, please contact the Ethics office on 011 800 2725/6324 or ethics@eskom.co.za

To report fraud, corruption and irregularities to Eskom’s confidential, whistle-blowing hotline: dial 0800-11-27-22. The line is managed by an independent service provider.

Conflict of interest policy.

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General QuickCheck Contact/Customer Care Number & Email

Email: mediaDesk@eskom.co.za
customerservices@eskom.co.za (All regions)
Phone/Contact Number: 08600(Eskom) or 0860037566
SMS: 35328
General Office Address:
Head Office: Megawatt Park, Maxwell Drive, Sunninghill Sandton
Switchboard: +27 11 800 8111
Head office postal address: PO Box 1091 Johannesburg 2001
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CHAT ESKOM CUSTOMER CARE DIRECTLY HERE


Forensic investigations:
Email: forensic@eskom.co.za


Eskom Development Foundation: +27 11 800 8111
Email: CSI@eskom.co.za

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Eskom Finance Company
EFCEnquiries@eskom.co.za


Promotion of Access to Information Act requests:
Email: PAIA@eskom.co.za


Report Fraud, Corruption and Illegal activities at: 0800 11 27 22


Investor relations: +27 11 800 2775
Email: InvestorRelations@eskom.co.za

South Africa Phone Number 011 651 6111, 08600(Eskom) or 0860037566
WhatsApp Number
Email Address customerservices@eskom.co.za
Office Address Megawatt Park, Maxwell Drive, Sunninghill Sandton, South Africa
Facebook https://www.facebook.com/EskomSouthAfrica
Twitter https://twitter.com/Eskom_SA
YouTube https://www.youtube.com/user/EskomOfficialSite
Website https://quickcheck.ng/
LinkedIn https://www.linkedin.com/company/eskom/mycompany/
SMS 35328

Directions to Megawatt Park

FROM PRETORIA:
Take the Ben Schoeman (M1) highway to Johannesburg.
Stay on the Johannesburg highway, and exit at the Woodmead offramp.
At the top of the offramp, turn right at traffic lights onto R55 to Woodmead.
Straight over first traffic lights (Woodlands Drive, Dunwoody Centre on the Left)
At next traffic lights, turn left into Maxwell Drive (R564)
At next robot turn right into ESKOM Head Office entrance (security boom at the gate)
Once through the ESKOM gates:
* Ahead is a traffic circle, turn right at the circle
* Visitor’s parking is on your left

FROM ROODEPOORT:
Take Western Bypass (N1), and exit at the Rivonia offramp.
At traffic lights at bottom of offramp, turn left and immediately move to the right before the next traffic lights.
At these traffic lights, turn right into Witkoppen Road, travelling parallel to the freeway.
Straight over first traffic lights (Bowling Road, Sunninghill Hospital on left).
Continue to next traffic lights, and cross straight over into ESKOM Head
Office entrance (security boom at the gate).
Once through the ESKOM gates:
* Ahead is a traffic circle, turn right at the circle
* Visitor’s parking is on your left

FROM JOHANNESBURG:
Take M1 North to Pretoria, and exit at Woodmead offramp.
Follow road left through yield sign onto Kyalami Road.
Straight over first traffic lights (Woodlands Drive, Dunwoody Centre on the left).
At next traffic lights, turn left into Maxwell Drive (R564).
Turn right into ESKOM Head Office entrance (security boom at the gate).
Once through the ESKOM gates:
* Ahead is a traffic circle, turn right at the circle
* Visitor’s parking is on your left

Directions to the Eskom Academy of Learning (EAL)

Coordinates: S 25′ 59.32′ E 28′ 10.14′

From Sandton/Roodepoort
Take the Ben Schoeman Highway to Pretoria (N1).
Take the Allandale Rd. Midrand off-ramp.
Turn right at the off-ramp (You will be crossing the highway).
Continue through the Allandale road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.

From Pretoria
Take the Ben Schoeman Highway to Johannesburg (N1).
Take the Olifantsfontein Road off-ramp.
Turn right at the top of the off-ramp and continue straight.
Cross the traffic lights and continue straight.
At the four-way stop, turn right into Allan Road and continue for approx. 3.7 km, passing two stop signs.
At the traffic lights, turn left into Dale road.
Continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.

From Kempton Park
From the Civic Centre, continue along the CR Swart Road in a westerly direction, following the Cloorkop and later the R561 sign.
Turn Left at the R561 Halfway House sign and continue straight for 8.2 km (crossing Setter Road).
Turn right onto the K101 (R101 Grand Central/Valhalla sign) and continue for 2.7 km (crossing Le Roux and West Roads).
At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
Cross a traffic light and continue for 0.6 km. The entrance to the Eskom Academy of learning is on your right.

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From East Rand
From the N3 (N1) Pretoria highway to Johannesburg, take the N1 North Pretoria off-ramp and merge onto the Ben Schoeman Highway.
Take the Allandale Midrand off-ramp.
Turn right at the top of the off-ramp (You will be crossing the highway).
Continue through Allandale Road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of learning is on your right.

From O R Tambo International Airport
Follow the R24 Johannesburg highway and take the N3 (N1) Pretoria Highway
From the N3 (N1) Pretoria highway to Johannesburg, take the N1 North Pretoria off-ramp and merge onto Ben Schoeman Highway.
Take the Allandale Rd, Midrand off-ramp
Turn right at the top of the off-ramp (You will be crossing the highway).
Continue through the Allandale Road and turn left at the next traffic light onto the K101 Road (R101 Grand Central/Valhalla sign). Continue straight for 2.7 km (crossing Le Roux and West Roads).
At the fourth traffic light, turn right into Dale Road and continue straight for 2.1 km.
Cross a traffic light and continue straight for 0.6 km. The entrance to the Eskom Academy of Learning is on your right.

Eskom Office In Eastern Cape – Bhisho

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Free State – Bloemfontein

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Gauteng – Johannesburg

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In KwaZulu-Natal – Pietermaritzburg

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Limpopo – Polokwane

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Mpumalanga – Nelspruit

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Northern Cape – Kimberley

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In North West – Mahikeng

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

Eskom Office In Western Cape – Cape Town

Location/Address:
Phone/Contact Number: 011 651 6111, 08600(Eskom) or 0860037566
Email Address:
customerservices@eskom.co.za
WhatsApp Number:

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