KippaPay Office Address In Nigeria, Location, Phone Number, Contact, WhatsApp, POS Machine

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Holla! Are you looking for KippaPay physical office near you for customer support or complaint? Don’t worry, we’ve got you covered with address and contact information of KippaPay offices in Nigeria.

General KippaPay Contact/Customer Care Number & Email

Email: support@kippa.africa
Phone/Contact Number: 07000054772
WhatsApp Contact: 08162450093
LAGOS OFFICE/HEADQUATER: 14 Williams Onoh Drive, ChevyView Estate, Chevron Drive, Lekki, Lagos.
Shonny Highway, Shonibare Estate, Maryland, Lagos

Nigeria Phone Number	07000054772
WhatsApp Number	+23408162450093
Email Address	support@kippa.africa
Office Address	14 Williams Onoh Drive, ChevyView Estate, Chevron Drive, Lekki, Lagos, Nigeria.
Facebook	https://www.facebook.com/kippapay
Twitter	https://twitter.com/palmpay_ng
Instagram	loading…
Website	https://www.kippa.africa
Telegram	loading…

GETTING STARTED WITH KIPPAPAY

We are excited that you have chosen to partner with KippaPay and join our mission to offer the most reliable financial services to Nigerians while earning more money and growing your business.

In this article, we will break down all you need to know about being a KippaPay agent, and using your KippaPay POS so that you are well-equipped to run your business smoothly.

What you can do with KippaPay

As a KippaPay agent, you can make more money, power up your business with multiple payment options, and become your community hero by providing the following services:

Cash withdrawals
Bank transfers
Bill payments
Account opening
Sports betting
Airtime & data recharge

You and your terminal

There are 2 types of POS terminals you KippaPay offers, the KippaPay GO and KippaPay Maxi

KippaPay GO: This Linux terminal is strong and easy to use. This terminal is used with the KippaPay app to perform all KippaPay services seamlessly.

KippaPay Maxi: This Android terminal is portable and has the KippaPay app in-built.

Getting the most from your KippaPay app.

Your KippaPay app has all you need to make your experience seamless, let’s walk you through some cool tools you do not want to miss.

Help & Support: This is where you can reach for assistance from our customer support team who are available to assist you 24/7. We also have simple FAQs you can read up on to enable you to access easy self-service anytime.

Disputes: This function is located in the account section of your app and it helps you keep track of our dispute resolution progress. You’ll be able to see if a dispute has been resolved or is still pending. If a dispute has been marked as resolved but you are not satisfied with the resolution, you can go ahead to contact support.

Add terminal: As you make more money, it’s natural to think about expansion. With this function located in the account section of your app, you can request as many terminals as you want and we will bring them to you.

Transactions: In this section of your app, you can view your entire transaction and wallet history. You can choose to see your transactions within a specific time frame like the last 30 days, 7 days, or any custom duration of your choice.

Accounts: The account section is where all your personal and business information is stored. You can also review your verification status and change your pins & password. This is where to go when you want to adjust settings or your account information.

In order to keep your terminal safe, make sure that you set a strong transaction pin and that you never share your pin with anyone.

Managing your transactions

Make more money: Do you want to make more money? The key is to make more transactions. We work hard every day to give you the most reliable network so that you never miss a chance to make money.

Fund your wallet: To start processing transactions, you will be required to fund your KippaPay wallet. This is a unique virtual wallet that exists for your business on the KippaPay App. Once you fund your wallet, your wallet balance will be updated within 5 minutes and you can start transacting.

Commissions & settlement: All your commissions are settled into your account instantly and you can find your commission balance on your home screen. To withdraw your commission, all you have to do is click on the withdraw arrow and enter the amount you wish to withdraw, your withdrawal will be processed within one hour.

Transaction limit: As a new KippaPay agent, your account will be placed on a Tier II transaction limit which allows you to make a maximum transaction amount of N200,000 per time and N1 million per day.

To increase your limit per transaction to N500,000, all you have to do is contact the KippaPay officer who onboarded you or reach out to us via any of our customer support channels.

KippaPay Pricing

See the breakdown of our charges and agent commissions below. Please note that these charges & commissions are subject to review and change whenever necessary.

Withdrawal Charges: 0.55% of the transaction amount for transactions within N100 – N19,999 and N100 for transactions from N20,000 & above

Transfer charges: N25 flat on every transfer transaction

Agent commission: Ranges from 0.1% – 2.5% (Charge is service dependent)

Agent commission on account opening: Agent commissions are earned per account opened and rates vary from Bank to Bank.

Contact Support

Our customer support team is available 24/7 to assist you whenever you need help on the following channels:

Call: 07000054772
Whatsapp: 08162450093
Email: support@kippa.africa
In-app support: within your KippaPay app
Social media: @kippa.pay on Instagram and @kippapay on Facebook

FAQs

How long does a reversal take to happen?

Reversals will reflect in your account within 24 hours. Wallet debit reversals happen in a few minutes.

Do transactions reflect in real-time?

Yes, both cash deposit and cash withdrawal transactions reflect in real-time.

What should I do if there is a disputed transaction?

Please email us at support@kippa.africa or call +2348162450093, our 24-hour toll-free contact center line.

Here are a few tips to make more money for your business.

Tip 1: Transact, transact, transact: The more transactions you complete on KippaPay, the more opportunities you can unlock, including lower charges and exciting promo offers.

Tip 2: Stay protected: Do not share your personal information, including your PIN & BVN information with anyone. Protect yourself at all times. If you notice any suspicious activity, call our support line at 08162450093.

Tip 3: We’ve got you covered: Watch out for our emails and communications so that you won’t miss out on juicy offers and important information that we share from time to time.

Tip 4: Go to your customers. One benefit of running a POS business is location flexibility. Take your business to market areas, trade fair locations, and every area where a good number of people are ready to transact. This allows you to complete more significant transactions which help you to earn more money.

Please contact us at support@kippa.africa or 08162450093 whenever you need assistance or have questions or concerns.

IS THERE MONEY IN POS BUSINESS?

The answer to the question; “is there money in POS business” is a fantastic yes! POS businesses make money by collecting a commission for the services they offer. This is an average of N100- 500 per transaction depending on the amount of money involved and the type of transaction.

As a POS agent, you can perform transactions such as:

Cash Deposits

You can collect cash from customers and pay it into any bank account of their choice by initiating a transfer.

Cash Withdrawal

Your customers can make withdrawals from their bank account by using their ATM cards on the POS terminal.

Bill Payments

With a POS, your customers can pay everyday bills in one place. They don’t have to make multiple trips to different service providers in order to settle utility bills. From electricity bills to cable subscriptions, everything can be settled in minutes!

Airtime purchase

Your customers can buy airtime and data from their preferred network provider by simply using a POS. They will get value for their purchase immediately.

Account opening

In partnership with designated banks, POS agents can open bank accounts on behalf of partner banks. With this service, you can save customers the stress of going to banks to open a new bank account.

WHY ARE POS BUSINESSES IMPORTANT?

POS businesses and POS agents are important because they provide a safe, stress-free experience for their customers. They ensure:

Safety- Going to the bank to withdraw a large amount of money can attract attention and make you a target for robbers. Withdrawing it in your neighbourhood reduces this risk.

Stress- You help your customers avoid the queues that come with banks.

Save money- Because you exist, your customers don’t have to pay expensive transport fares in search of the bank branches close to them.

Save time- Ultimately, you help them complete financial transactions in minutes without stress.

WHAT SHOULD I CONSIDER BEFORE STARTING A POS BUSINESS?

Location

A high-traffic area is an important consideration before starting your POS business. The higher the number of people in your business location, the more likely it is that you will get customers.

Ensure that your preferred location is not close to a bank to prevent the competition that comes from ATMs.

Network

Your POS will depend on a sim card or a Wifi connection to process transactions. Setting up your POS business in a place with a bad network will leave you and your customers frustrated.

A simple network test in the area you are considering will save you a lot of future stress. Also, make sure that you are using a 4G sim card from a reliable network.

Advertising

To stand out from your competitors, you need bold branding materials that will help people locate you easily. From banners to umbrellas and flyers, these materials will ensure that the services you provide are visible.

Safety

POS businesses are considered easy targets for robbers looking to break into shops. To protect your business, ensure that your place of business is not isolated. Having other businesses around reduces the chance that you will be robbed.

Also take protective measures like locking up your shop, training your staff and keeping your valuables on you at all times.

HOW DO I START MY POS BUSINESS?

To start a POS Business you need to obtain a POS terminal from an accredited provider. Before you are given the terminal, you will need to provide the following documents as requested by the Central Bank of Nigeria.

These documents are

Your personal information (name, email, phone number, and address).
Your business information (business name and address).
Your bank account information (account name, account number, and your Bank verification number – BVN).
A valid ID card.
Utility bill.
A passport photograph.

WHERE DO I LOCATE MY POS BUSINESS?

If you plan to set up a POS business in your neighbourhood or move your POS business, here are 5 locations to attract traffic and get your POS business moving!

Event Centres

Event centres are a major hotspot for POS businesses because it attracts a steady flow of guests who come for events. Starting from Wednesday, you can expect events to be booked and guests to flood your POS business.

With a reliable network, people will come to depend on you for fast transactions to fuel their event spending!

Universities

Situating your business inside universities and around areas with off-campus residences is a great way to ensure steady patronage of your POS business. Building a relationship with students will make you a favourite among the student community.

Malls

Malls are a great location because they are home to several restaurants, arcades, stores, businesses and cinemas. This means a lot of people come with the intention to spend money.

Your strategically positioned POS business will help people get the money they need to spend while having fun in all the great locations in the mall.

Markets

Locating your POS business close to or at the entrance of a market is a sure winner. However, with so many people realising it, there will be stiff competition for locations in the market.

To stand out, carefully scout locations for places where you will get a lot of people passing through your POS business. The market car park is a prime location because people are coming in and your POS business serves as a reminder to withdraw money and perform other transactions

Religious Centres

Religious centres particularly large ones attract a lot of people during peak periods. There is a steady flow of people from midweek to Sunday services.

Religious centres are also often ignored by other POS businesses so if the location works for you then it is a great place to locate your POS business.

The beauty of running a POS business is the location flexibility, so don’t hesitate to move to peak locations where there’s an event that can make you a lot of money like trade fairs or similar events that attract a lot of people willing to spend money.

HOW DO I SUCCEED AS A POS MERCHANT?

Be Security Conscious

To grow your POS business, you must be attentive to your staff and customers to ensure you are not defrauded. This means taking physical security measures like locking up your store kiosk properly and keeping your valuables (Cash, cards and keys) on your person at all times

It also means not believing everything you hear. If anyone calls you to say they need your PIN, card details or personal information, a security-conscious POS merchant will recognize that the person is a fraudster.

Be Calm & Polite

The POS business is a very competitive one that requires extra attention to detail to attract and keep customers. One way to do this is by providing the best customer experience possible.

In your interaction with customers, be calm and polite. Make an extra effort to greet them and thank them for patronizing you after every transaction. This is a sure way to build a loyal customer base.

Monitor Cashflow

One of the exciting things about the POS business is how quickly you can make extra cash on every transaction. However, if you do not track your profit. It is very easy to mismanage your profit.

Be Attentive

As a POS merchant, you are making major financial transactions possible every day. Some of these transactions involve a lot of money. This means you must be attentive so you do not make mistakes.

The difference between an everyday transaction and a costly mistake can be one zero! Always double-check transactions to ensure that the details are correct.

Invest in Your Staff

As your POS business expands, you will need more people to manage customers and carry out transactions. It is important to hire trustworthy people and train them properly.

Ensure that they understand how to relate with customers, handle disputes and detect fraud. The only way you will expand profitably is if you have staff that can deliver value.

Congratulations!

You have all the answers you need to start a POS business and make money with your POS business. Now it’s time to get to work and bring all your plans to life!

If you have any questions, want to request a POS or need more information on the POS business in Nigeria then you can reach out to us at 08162450093 or support@kippa.africa